At Youthful Clothes, we’re all about making your shopping experience as effortless as pairing your favorite hoodie with those perfect jeans. Whether you’re eagerly awaiting your new arrivals or need to make a return, we’ve got you covered with our transparent policies.
Shipping Information
We ship globally (excluding some Asian regions and remote areas) because great style knows no borders! Here’s what you need to know:
Order Processing
We’re quick! Your order will be processed and packed with care within 1-2 business days after payment confirmation.
Shipping Options
- Standard Shipping ($12.95) – via DHL or FedEx
- Delivery in 10-15 business days after shipping
- Trackable service for peace of mind
- Free Shipping (orders over $50) – via EMS
- Delivery in 15-25 business days after shipping
- Perfect for when you’re not in a rush for that new wardrobe staple
Note: Delivery times are estimates and may vary depending on your location and customs processing.
Our Hassle-Free Returns
Found a piece that doesn’t spark joy? No problem! Our returns process is as easy as styling a little black dress – simple and always works.
Return Policy Basics
- 15-day window: Returns must be initiated within 15 days of receiving your order
- Condition requirements:
- Unworn, unwashed, and in original condition
- All original tags attached
- In original packaging (when possible)
- Non-returnable items:
- Swimwear (for hygiene reasons)
- Underwear (for hygiene reasons)
- Final sale items marked “non-returnable”
How to Return an Item
Returning an item is easier than accessorizing your favorite outfit:
- Email us at [email protected] within 15 days of delivery with:
- Your order number
- Items you want to return/exchange
- Reason for return
- Wait for approval – We’ll respond within 1-2 business days with return instructions
- Package securely – Use original packaging if possible
- Ship your return – Send to our Boston address using any carrier (you’ll receive the address in your approval email)
- Track your return – Once received, we’ll process your refund or exchange within 3-5 business days
Return Shipping Costs
- Customers are responsible for return shipping costs unless:
- The item arrived damaged
- We sent the wrong item
- For exchanges, we’ll cover shipping your new item back to you!
Refunds & Exchanges
Refund Timeline
Once we receive and inspect your return:
- Processing time: 3-5 business days
- Credit card/PayPal payments: Your bank may take an additional 5-10 business days to post the credit
- Method: Refunds go back to your original payment method
Exchange Policy
Want to swap for a different size or color? We get it – sometimes you need that jumpsuit in blue instead of black!
- Exchanges are subject to availability
- If your desired item is out of stock, we’ll process a refund instead
- We’ll cover the shipping cost for your exchanged item
International Returns
For our global fashionistas (excluding some Asian regions):
- Return shipping costs and any customs fees are the customer’s responsibility
- We strongly recommend using a trackable shipping service
- Save your return tracking number – it’s as essential as that perfect pair of jeans!
Need Help?
Our style-savvy support team is ready to assist at [email protected]. We respond faster than you can put together an outfit from our latest collection!
Physical Address:
434 Gerald L. Bates Drive, Boston, US 02107